Privacy Policy
for Safeware
Introduction
Safeware Pte. Ltd. (“Safeware”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal data. This policy explains how we collect, use, and safeguard personal data when you interact with us, use our services, or visit our website. It is designed to meet the requirements of the EU General Data Protection Regulation (GDPR), the UK GDPR, and Singapore’s Personal Data Protection Act (PDPA).
Personal Data We Collect
We process personal data relevant to the operation of our B2B cybersecurity and technology services, including:
Contact data: names, business email addresses, phone numbers.
Professional data: job titles, departments, role-related information.
Technical data: authentication logs, IP addresses, device identifiers, browser/user-agent data, service telemetry.
Usage data: interactions with our products, support activity, and service performance metrics.
Commercial data: billing contacts, contract details, and transactional records.
We do not intentionally collect special category data.
How We Use Personal Data
We use personal data to:
Deliver, maintain, and support our products and services.
Provide customer success, billing, and technical support.
Communicate service updates, security advisories, and operational notices.
Conduct sales, partner-channel operations, and business development (in line with your communication preferences).
Improve our products through aggregated analytics and telemetry.
Meet legal, regulatory, and compliance obligations.
Legal Basis for Processing
Depending on the context, we process personal data under:
Contractual necessity – providing our services and fulfilling agreements.
Legitimate interests – securing our services, improving operations, and enabling business growth, provided these interests do not override your rights.
Legal obligations – compliance with regulatory, tax, audit, and security requirements.
Consent – where explicitly required (e.g., certain marketing communications).
Sharing Your Data
We may share personal data with:
Service providers supporting hosting, analytics, security, support, and operational functions (e.g., Microsoft cloud services).
Channel partners involved in solution delivery or support, consistent with contractual commitments.
Professional advisers such as auditors, lawyers, and insurers.
Regulators or law enforcement, where required by law or to protect our legal rights.
International Data Transfers
Where data is transferred outside Singapore, the EEA, or the UK, we apply appropriate safeguards such as:
Standard Contractual Clauses (SCCs)
PDPA-compliant transfer mechanisms
Additional technical and organizational measures aligned with zero-trust principles
Data Security
We apply layered security controls aligned with zero-trust and industry best practices, including access controls, encryption, monitoring, and independent security testing, to protect personal data from unauthorized access, loss, or disclosure.
Data Retention
We retain personal data only for as long as required to fulfil the purposes described above or to comply with legal, accounting, and regulatory obligations. Retention periods differ based on data type and service context.
Your Rights
Depending on jurisdiction, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion under certain conditions
Restrict or object to processing
Port your data to another provider
Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at team@safeware.ai
Updates to This Policy
We may update this policy periodically. Updated versions will be published on our website, with notice provided for material changes.
Contact
For questions about this policy or our data practices:
Email: team@safeware.ai